What is the cutoff time to have an order ship the same day?
All orders placed by 3:30pm EST will ship the same day as long as everything requested is currently in stock.
Do packing slips show pricing on them?
The packing slips in any box from us do not show any pricing.
How much is shipping?
Shipping rates depend on the service. We offer 2 flat rate programs with UPS: $9.95 UPS ground and $29.95 UPS Overnight. For the overnight rate, there is a $50 handling fee for oversized items. These shipping rates are only available to the continental 48 states.
Is the flat rate shipping option per item, per box, per order or per shipment?
The flat rate charges of $9.95 or $29.95 are per shipment. If you select an order to ship complete, you will be charged one time. If you select ship partial, then you will be charged once for ground and the order is split from both warehouses. If a complete shipment has multiple boxes, you are still charged one shipping fee.
When shipping an order, can I request a signature?
Yes, UPS will require a signature for a charge of $4.50.
How do I know if an item is oversized?
There is an oversized flag in the product download as well as an oversized warning indicated by the shipping box shown as yellow next within a product's listing.
Is there a fee for USPS international?
Yes, there is a $10 handling fee per shipment.
Are there any minimum order requirements?
No, we will ship any value order the same day if placed by 3:30pm EST as long as everything requested is currently in stock.
What is your return policy?
We offer a return period of 30 days from date of receipt. Return Merchandise Authorization (RMA) numbers are required for all returns. Returned products must be complete in the original packaging and resalable. Special Order items may not be returned. Opened and/or unsealed DVDs, CDs, and cartography are not returnable unless defective. Units requiring service, either warranty or otherwise, should be returned directly to the appropriate manufacturer. To obtain an RMA number, please send an email to email@example.com or call 410-263-0807 and be sure to provide the original invoice number, product being returned, and the reason for return. Returned merchandise may be subject to a restocking fee of up to 15%;